Service System
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after-sales service
service -
customer
Service Department -
during-sale
service -
pre-sales
service
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after-sales serviceservice① Establish a comprehensive after-sales system to ensure customer support
② Provide free technical support to solve customer problems
③ Establish a 24-hour after-sales hotline to serve customers -
customerService Department① Establish a customer service department to handle customer affairs
② The customer service department is equipped with professional personnel to answer questions and resolve issues
③ Establish customer profiles to record needs and services, facilitating tracking -
during-saleserviceEnsure the safe and timely transportation and installation of products
② Provide comprehensive technical support to ensure the product can be put into use
③ Regularly visit customers to understand their usage and solve problems -
pre-salesservice① Provide product introductions and solutions to help customers understand the features
② Provide customized service solutions on demand
③ Organize product demonstration training to enhance customer awareness
